Refund & Cancellation Policy
At Madame De Fleur, we take great pride in creating and delivering exceptional floral arrangements and gift boxes, each crafted to order with meticulous attention to detail.
Given the personalized nature of our products, we have a strict no refund policy.
Once an order is placed and payment is processed, it is considered final and non-refundable. Our skilled artisans begin working immediately to handcraft your one-of-a-kind arrangement, selecting the freshest blooms and highest quality materials to ensure the utmost in aesthetic appeal and craftsmanship.
We understand that there may be circumstances where you need to adjust or cancel your order. However, due to the bespoke nature of our creations, we are unable to accommodate any cancellations or refunds once an order is placed.
We strongly encourage you to carefully review your order details, including the floral selection, size, colors, and delivery information, before confirming. If you have any questions or need assistance, our customer support team is available to assist you.
Exceptions to our policy will only be made in the following cases:
- If an error is made on our part during the fulfillment of your order, resulting in a significant deviation from your original specifications.
- If your order is damaged during transit, making it unfit for presentation or enjoyment.
In these instances, please contact our customer support team within 24 hours of receiving your order, providing necessary details and supporting documentation (e.g., photographs). We will promptly review your claim and, if validated, take appropriate action, which may include offering a replacement arrangement or store credit.
We appreciate your understanding of our policy, as it allows us to maintain the highest standards of craftsmanship and customer satisfaction. Our goal is to provide a unique and memorable floral experience, and we are committed to ensuring your complete happiness with our creations.
Thank you for choosing Madame De Fleur. We look forward to designing a personalized arrangement that exceeds your expectations.
