Privacy Policy

MADAME DE FLEUR (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://madamedefleur.com (“Website”), or interact with us through purchases, marketing, or customer service.

1. Information We Collect

Personal Information
When you make a purchase, sign up for marketing, or contact us, we may collect personal details such as:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment details (processed securely through Shopify or third-party gateways)

Automatically Collected Information
When you browse our Website, we may automatically collect information such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on our site

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders, inquiries, or customer support needs
  • Improve our Website, services, and customer experience
  • Send you updates, promotions, or offers (with your consent)
  • Comply with legal and regulatory obligations

3. Marketing & SMS Communications

With your consent, we may contact you via:

  • Email: newsletters, promotions, product updates
  • SMS/Text messages: order updates, promotions, reminders

You are not required to consent to marketing to make a purchase. By providing your phone number and opting in, you agree to receive text messages from MADAME DE FLEUR. Message and data rates may apply.

Opting Out

  • To unsubscribe from emails: click “Unsubscribe” in any email.
  • To stop SMS messages: reply “STOP” to any text message you receive.
  • You may also contact us directly at info@madamedefleur.com.

We do not sell, rent, or transfer your SMS consent, email address, or personal data to third parties for marketing purposes.

4. Consent

By providing your personal information to complete a transaction, verify your payment, place an order, or arrange for delivery, you consent to our collection and use of that information for those specific purposes.

For marketing and SMS communications, we require explicit opt-in consent. You may withdraw your consent at any time (see Section 3).

5. Shopify & Third-Party Services

Our Website is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products. Shopify stores your data securely on protected servers.

Payments

  • If you choose a direct payment gateway, Shopify encrypts and stores your credit card information using PCI-DSS standards.
  • Your payment details are used only to complete your purchase and are not retained longer than necessary.
  • For more information, review Shopify’s Privacy Policy.

Third-Party Service Providers
We may share your information with service providers (such as shipping carriers, payment processors, or marketing platforms) only to the extent necessary to perform their services. These providers are contractually obligated to safeguard your data.

6. Information Sharing & Legal Disclosure

We may disclose your personal information if required by law, regulation, or legal request, or if you breach our Terms of Service.

We do not sell or rent your personal data to third parties.

7. Data Security

We follow industry best practices to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

  • All payment information is encrypted with SSL technology and stored with AES-256 encryption.
  • While no method of transmission over the Internet is 100% secure, we comply with PCI-DSS standards and take all reasonable steps to safeguard your data.

8. Your Rights & Choices

Depending on your location (including California and the EU), you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your personal data
  • Withdraw consent for marketing or SMS communications

To exercise these rights, please contact us at info@madamedefleur.com.

9. Cookies & Tracking

We may use cookies, pixels, and similar technologies to:

  • Enable Website functionality
  • Analyze traffic and performance
  • Personalize content and ads

You can disable cookies in your browser settings, but some features of our Website may not function properly.

10. Children’s Privacy

Our Website and services are not intended for children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

11. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated directly to you.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or delete your information, please contact us at:

MADAME DE FLEUR
Email: info@madamedefleur.com